Terms and Conditions

Products
Pump House Farm Supplies reserves the right to change packaging. All products and services are subject to availability.

Prices
Prices display VAT charged at 15%. Pump House Farm Supplies will charge a fee calculated at Paypal shopping cart for postage costs and packaging costs on all product orders. 'Next Day Delivery' or Special Delivery or Courier costs will be charged as requested by our customers. All items will be sent proof of postage at first class rate.
See Delivery Section for full details. Prices, on rare occasions maybe given in error. PHFS reserves the right to change pricing before the sale is fully processed if PHFS have caused a genuine mistake. PHFS reserves the right on machines and clippers supplied by The Animalcare Group to charge customers a handling fee and carriage cost on items that are returned for any reason. These items include Oster, Hauptner and Andis makes. PHFS reserve the right to change customer loyalty rates as and when PHFS chooses. Equine blades no longer (from September 2009) carry 'loyalty' eligability.  

Orders
Your order will only be processed upon receipt of payment unless otherwise agreed. PHFS will approve account customers. Currently, we accept payment by cheque, via the online cart and over the phone by processing transactions for a number of credit and debit cards. American express not accepted yet. PHFS accepts Paypal payments or postal orders. Reconditioning will be carried out within 24 hours of receipt during a weekday. Depending on what time the post arrives at PHFS on Saturday, your order may have to be sent on the following Monday.
Once we receive your order we can send you an email confirming your order details on request, you will also be given a customer reference number for any future correspondence.

Delivery
Please note that if we experience problems with your order, it may take up to 3 days before you are notified of this.
Work carried out and deliveries will not normally be made on a Sunday or on UK public holidays. Please contact us by telephone if you require a delivery at these times to see whether it is possible for us to make a special delivery.
The AM or PM preference is just that - a preference. We Do Not guarantee any delivery times. We will always try to adhere to your requested preference wherever possible.

Customer Service
Our complaint procedure is available online by using the contact us link. It is easy to use and confidential. We aim to acknowledge all queries within two working days, and deal with complaints fully within five working days. Should you be in any way dissatisfied with Pump House Farm Supplies services or products, all complaints should be addressed to:

Holidays

PHFS OFFICES closed during holidays, although any post received during this time, will be kept safe and secure. Holiday dates will be kept on our newsletter and or the website front page.  

By post
Customer Service Department
PHFS, Chance Hall Lane, Scholar Green, Stoke-on-Trent, Staffordshire ST7 3ST

By phone
01270 873072 or 07703 722398

By email

Statutory Rights
Pump House Farm Supplies are fully committed to providing you with the best possible service. If you are not satisfied in any way with the service that you have received please let us know and your complaint will be investigated. If we are satisfied that your complaint is genuine a replacement or refund will be given. This does not affect your statutory rights as a consumer. As an e-commerce site PHFS agrees to accept goods and refund payment with 7 days of the purchase if the customer is not entirely satisfied with the goods as long as the goods are in the same condition they left PHFS in.

Disability Discrimination Act
Please contact PHFS of you have difficulty viewing or learning more about this site due to your disability.

Disclaimer
Whilst we agree to use our reasonable endeavours to ensure that the PHFS Site is fully operational and error-free we cannot guarantee this. We therefore accept no responsibility for any defects and/or interruption of the PHFS Site and/or the PHFS Service. We shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control, (i.e.: acts of god, civil commotion, riot, flood, fire, drought) which renders the provision of the PHFS or the PHFS Supplies impossible or impractical.

Privacy Policy
Pump House Farm Supplies will never share your confidential personal information with anyone.
For all our transactions, we employ reasonable and current Internet security methods and technologies. We password protect, use encryption techniques and may install firewalls where appropriate. While we strive to protect your personal information, no system can be guaranteed. We cannot ensure or warrant the security of any information that you transmit to us. Once we receive your information, we use our best efforts to ensure its security on our systems. You may contact us regarding matters of privacy.
For your security, our payment details page is protected using a 40-bit encrypted secure server, along with the added security of PGP encryption software. Once we have installed Credit card facilities on this web site we will not store your payment details at all, digitally or otherwise. Only if our network accepts your order will your credit or debit card be authorised and debited accordingly.
You will receive confirmation of your order by email with your unique sales reference, soon after placing your order this will be required for any correspondence.

Guarantee
Zoom scissors carry a 2 year guarantee. This means Zoom scissors are guaranteed not to rust or corrode within this time. Bare in mind PHFS does not guarantee against dropping your scissors or damage caused by bending the scissors in any way! Like all scissors, Zoom scissors will require reconditioning from time to time which will be charged for. Cobalt steel is very brittle and if Zoom scissors are dropped, hairline fractures can occur that won't be visible to the human eye. Years later this metal can snap due to this earlier incident. PHFS does not guarantee against snapping . Contact us if in doubt. PHFS has a policy to strive to be fair to all customers.